CentreGold steals my money

[Marius]

On 18 December 2011 I made a funding transfer with my MasterCard. Then went through the complete verification process including the postal letter send to verify my address. On 28 December 2011 my card was charged with CASHOO.EU followed by my card number. On 6 January 2012 I received the postal letter and emailed back to CentreGold the scanned image. This changed the status from hold to received-pending. From the FAQ this means CentreGold needs to verify my Liberty Reserve account to complete the transaction.

On 18 January 2012 I inquired about the status of the transaction and whether there was anything I could do to speed things up. The answer was "We'd like to let you know that we're still working on your order. We apologize but first-time orders are slower to process, due to legal obligations concerning KYC & AML regulations".

On 21 January 2012 the status changed to expired. On 23 January 2012 I queried the status change and got the reply "The "Expired" status means we couldn't yet find the payment from you. I'm sorry but your order expired. Please make a new one."

Up to now the transaction is still on expired and CentreGold has stolen my money. These guys are scammers.

[Marius]

After several emails and a posting here, I finally got a response. The transaction on my account was changed to received-pending on 8 February 2012 and the transaction completed on 9 February 2012. CentreGold apologized for the delay and error on their side. They gave me a discount coupon to be used on my next transaction.

[iMoney]

Centregold is a reputable company, but their support is terrible. They basically do not have any support, the website is run by one-two people. If you are ready to wait for months, you can use them. But if you need fast processing, you better use other exchangers.

[Centregold]

Centregold is a reputable company, but their support is terrible. They basically do not have any support, the website is run by one-two people. If you are ready to wait for months, you can use them. But if you need fast processing, you better use other exchangers.

Please let us know about your customer support experience with us, and we will definitely take the necessary steps to improve it.